Transsion Holdings, a global conglomerate has launched its after sale service brand, Carlcare in India. The exclusive store will service brands like TECNO, Infinix, itel, Spice and Oraimo.
With Carlcare, the company is now offering 72-hour turnaround time across its brand portfolios.
The aesthetically and creatively designed,1400 square feet sprawling store will offer a unique experience to the customers, including demo zones for all the brands under Transsion Holdings.
Commenting on the launch Kundan Kumar, VP, Customer Service, Transsion Holdings India said, “After massive acceptance of the brand, itel and successful launch of TECNO, Infinix and Spice in India, we assure of best- in-class after sales service to our consumers with Carlcare. With the complete brand portfolio made available at a single platform, we aim to provide our customers a unified and smooth experience.”
“Our commitment to the Indian customers is of high priority and we are confident that they will enjoy this new approach of engaging with them directly,” added Kumar.
The Carlcare India warehouse is fully equipped with the latest state of the art technology to maintain a smooth workflow. Spread over an area of 28,000 square feet, it provides ample space for the spare part supply warehouse. Carlcare has 13 state level spare part warehouse, currently in operation across India which provides 7-day repair turnaround time.
Carlcare was established in the year 2009 and today it has expanded to 1,500+ service centre with presence in 50+ countries. The brand has 2,100+ trained professionals who provides end to end servicing. Carlcare has global supply chain management system that supports spare parts supply to warehouses across globe.