Subex wins 5-year contract with Dhiraagu

Subex, a pioneer in enabling Digital Trust, has been awarded a five-year contract from Dhiraagu, the leading telecom operator of Maldives, to provide integrated Revenue Assurance and Fraud Management (iRAFM) solution.

Through the deployment, Dhiraagu will upgrade its systems and consolidate its standalone assurance functions to better equip themselves for the 5G era.

Dhiraagu was looking for a consolidated Revenue Assurance and Fraud Management system which could eliminate process duplication while improving functionalities to cover multiple business lines. The operator also wanted the new solution to ensure scalability to meet expansion requirements that might occur in the future.

For the revenue assurance process, the operator was looking to support the complete end-to-end value chain analysis to ensure reduced revenue leakages across multiple functions such as Usage, Subscription, Content, Partner Dealer, Asset assurance, and more.

Additionally, the solution had to bring in advanced capabilities to interface with network elements to identify new fraud types while ensuring TCOs are low as part of the fraud management function. After a stringent evaluation process that involved multiple vendors, Subex emerged on top, demonstrating maximum value, and was selected to help Dhiraagu in its growth journey.

“To be successful in their journey, Dhiraagu is currently undertaking a major internal IT transformation, as part of which is looking to upgrade to advanced analytical tools. This makes it very important for them to ensure their processes are built on a foundational layer of Digital Trust, by deploying a credible solution that can scale to their business needs and future proof their investments. Subex proved to be an obvious choice for Dhiraagu, based on their customer base in the region, and we are excited to support them as their Digital Trust partner in their journey to improve people’s lives through digital technology,” said Shankar Roddam, Chief Operating Officer and Whole-Time Director, Subex.

Commenting on the partnership, Robin Wall, Chief Financial Officer, Dhiraagu said, “We are happy to work with Subex who has over 25 years of telecom domain expertise with proven success and the technical leadership required for this project. As we accelerate our efforts to increase the adoption of 5G, and launch new services, it was important for us to work with a partner who had the right set of solutions and expertise to help us in this journey. We firmly believe that their capabilities on the Business Assurance and Fraud Management front, coupled with their innovation quotient in the AI/ML space, will provide us the confidence that they will be able to effectively support and safeguard our business, services and customers.”

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