Customer experience SaaS platform Seekify has raised $1.5 million in seed funding led by Sequoia Capital with participation from angel investors, Nishant Rao (Founding Partner at Avatar Venture Partners), Gaurav Agarwal (1mg) and Sameer Maheshwari (HealthKart).
Seekify is now available in beta for enterprises and the company has started multiple pilots with customers across the world. With this fund, Seekify will invest in building world-class technology and hiring new talent across functions.
Seekify can be easily integrated with different softwares of businesses, allowing them to aggregate all the data that drives their customer experience (CX). The platform helps teams to set clear goals and KPIs, providing data-driven insights using AI (Artificial Intelligence) and ML (Machine Learning). Finally, it automates the workflows needed to improve the customer experience – hence closing the loop. Overall, the goal is to simplify the complexities of CX and deliver great customer experience through innovative technology.
Nishant Rao, Founding Partner, Avatar Venture Partners said, “Their understanding of CX space, ability to build global SaaS products and strong international GTM experience makes them do very well globally.”
Commenting on the announcement, Arihant Jain, co-founder and CEO, Seekify said, “We couldn’t have found a better partner for Seekify. Now the greater responsibility is to build a superstar team of people who believe in the vision of Seekify. We believe in People over Product over Profits – great people will build a great product and profit will follow.”
“In today’s personalised economy, customers simply expect more – they expect you to know everything about them and tailor their experience accordingly. For any business, customer experience is the only true differentiator today. We are solving the problem of delivering the right customer experience,” added Jain.