SBI Mutual Fund has announced the launch of its first AI-powered voice assistant with Google and can be currently accessed through any smartphone having Google Assistant or where the Google Assistant app has been downloaded.
The bot is designed to assist investors with information across different areas which includes getting basic product related information, locate the nearest branch, check their KYC status, use SIP calculator, receive a call back from customer care and retrieve account statements using a basic, user friendly voice interface. The voice assistant in due course will be developed and trained to help investors with transactions, portfolio valuations and other value-added services.
The voice assistant was developed in partnership with AllinCall Research and Solutions, a Mumbai based start-up firm.
Speaking on the launch, Ashwani Bhatia, MD & CEO, SBI Funds Management said, “I am happy to announce the launch of our voice assistant, a unique initiative in the mutual fund industry. We are encouraged by the rapid increase in the voice-based search by investors and growing adoption and acceptance of our YUVA web chat bot on our website www.sbimf.com. The voice assistant acts as another interface for investors to interact with the fund house, get basic information on their investments and do more.’’
Vikas Agnihotri, Country Director Sales, Google India said, “We are pleased to be working with SBI Mutual Fund and look forward to extending more engaging experiences to Google Home and the Assistant.’’
The voice assistant uses the latest in AI and NLP to provide a simple conversational experience to understand user requirements and provide the optimal solution by fetching information from various sources. The bot in the future be able to assist investors with transactions as well. The voice assistant is currently available on Google Assistant platform and will soon be available on the Amazon Alexa platform as well.
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