SAP has collaborated with PwC to jointly go-to-market with next-generation field service solutions specifically for India.
Developed on top of SAP Hybris Cloud for Customer (C4C), the solution will provide companies the advantage of end-to-end field service management, back-end integration with SAP ERP and front-end application for the mobile phone of the field service agent.
“Many organizations today are at a critical crossroads, determining whether their customer service remains merely a ‘hygiene factor’ or produces a step change towards a truly customer-centric organization,” said Sam Alkharrat, Global Chief Operating Officer, SAP Hybris.
“Our collaboration with PwC on SAP Hybris Cloud for Customer aims to innovate our offerings and improve customer satisfaction through superior field service solutions,” added Alkharrat.
Arnab Basu, Partner and Leader, Tech Consulting, PwC India said, “The field service solutions that we have developed on SAP Hybris Cloud for Customer can help companies provide superior customer experience through simplified service delivery backed by timely customer insights. Field service is a great avenue for companies to engage more intensely with customers, gain a better understanding of their needs and leverage service propositions for revenue growth.”
SAP and PwC have already activated these solutions locally with more than 25 clients in sectors such as consumer durables, real estate, auto ancillary, textiles and manufacturing.