Orange to ensure continuity of service

Orange is fully mobilised to ensure its customers continue to benefit from the continuity of its services and the availability of its networks in all circumstances both in France and around the world.

Orange is supporting its consumer and business customers, as well as all state, public or critical organisations, to make sure that their solutions and networks benefit from the necessary capacity to protect the quality of life and to ensure business continuity. Particular attention is being paid to healthcare services, especially hospitals, to safeguard the technological tools they need to deal with this exceptional situation.

“To deal with this pandemic, I decided to set up and oversee a dedicated crisis unit at the Executive Committee level in order to coordinate the decisions taken by the Group on a daily basis and the measures being implemented in each of our countries according to the evolution of the situation,” said Stephane Richard, Chairman and CEO of Orange.

“Faced with this considerable responsibility, the Group has taken exceptional measures to protect staff during network operations, visits to customers’ premises, and in our supervision centres and data centres. I am extremely proud of the continued commitment and mobilisation of the whole company and in all countries where we are present,” commented Richard.

Despite a significant increase in traffic on fixed and mobile Internet networks, Orange’s capacity has remained robust, in particular for the Internet, TV and OTT services. Mobile voice traffic however has significantly increased, doubling in volume. To manage this, Orange has readjusted certain network parameters, most notably regarding inter-operator connection points.

In all 26 countries where the Group is present in the consumer market, both in Africa and the Middle East as well as in Europe, Orange has implemented preventive measures alongside those taken by national authorities to deal with the spread of the Covid19 virus.

A Crisis Committee, chaired by the Chief Executive Officer, has been set up in each subsidiary in order to regularly discuss the local situation and the necessary measures to be implemented.

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