Ooredoo Qatar deploys Nokia’s customer engagement solution

Ooredoo Qatar will soon complete the deployment of Nokia’s customer engagement solution to improve digital experiences by using analytics to better understand customer needs.

The solution will allow Ooredoo Qatar to enhance revenue by using contextual information for more targeted and personalised real-time campaigns. With this, Ooredoo Qatar’s three million subscribers will benefit from a better service experience. Nokia’s solution comes with Artificial Intelligence (AI) capabilities that process and analyze the customer data in real-time.

Nokia’s customer engagement solution enables Ooredoo Qatar to prepare for the digital era to better monetise 5G in a highly competitive market. Nokia’s solution will allow Ooredoo Qatar to generate more value from customer insights and provide the best offer through the right channel at the right time when the subscriber needs it.

Yousuf Abdulla Al Kubaisi, Chief Operating Officer, Ooredoo Qatar said, “Taking our partnership with Nokia to the next level will ensure that we will deliver the world’s most advanced 5G solutions and services that can enhance our customer engagement and their digital lives. By combining 5G with artificial intelligence, we will deliver targeted, personalized, and real-time campaigns that can provide our customers with the right services and solutions at the right time.”

Henrique Vale, Head – Nokia Software for MEA said, “Communications service providers like Ooredoo Qatar need to modernize their infrastructure to better address the evolving needs of their customers. We are committed to supporting telcos to monetize their assets and digital events. Nokia’s solution will enable Ooredoo Qatar to enhance customer experience and to add new revenue streams.”

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