Nokia has announced the launch of a complete AI as a service offering called Nokia AVA 5G Cognitive Operations.
Nokia AVA 5G Cognitive Operations will help communication service providers (CSPs) transform their network, service and business operations through extreme automation enabled by AI and Machine Learning (ML). The solution will provide CSPs with insights to assist with slice creation and assurance to meet committed SLAs.
With 5G and the explosion of IoT devices unfolding, CSP operational teams are challenged with having to manage an ever-growing complexity through new use cases, service requirements, virtualization and network slicing. Traditional network and service management approaches are no longer sustainable, thus requiring AI and automation.
By taking pre-emptive, automated actions to resolve issues before they affect subscribers and enterprise applications, CSPs trialling the service have seen a 20 percent reduction in customer complaints and a 10 percent reduction in costly site visits.
This framework provides an end-to-end service view with near real-time impact correlation for better visibility and control, supported by Nokia’s extensive library of AI use cases that have been proven to solve business challenges. The solution delivers intelligent fault diagnosis, failure localization and dynamic impact analysis. CSPs can leverage this functionality to shift away from incident-driven operations to a more proactive data-driven maintenance approach.
The “AI-as-a-service” commercial model means upfront costs are minimized, linking payments to usage and outcomes. A large part of this solution is already commercially available and expected to be completely available in the second quarter of 2020.
Dennis Lorenzin, Head of Network Cognitive Service unit at Nokia said, “Operations enables CSPs to operate and assure latency for 5G use cases through AI, ultimately delivering an enhanced customer experience for consumers and enterprises.”