Nokia has announced Predictive Care for its fixed networks portfolio, establishing a new network care model with automated predictive network support powered by Nokia AVA.
Fixed access networks provide a critical entry point to connect end users, businesses and things to the service provider’s broadband network, so traditional reactive support approaches will be insufficient. Nokia Predictive Care for fixed networks, enabled by powerful analytical tools and an expert care team, ensures high network availability and performance by addressing potential network problems before they impact service quality.
Statistics available to the Nokia expert care team can also be provided to the service provider’s Operations and Maintenance (O&M) personnel as a standalone self-care service. This helps them to prevent service degradation and troubleshoot more efficiently.
Federico Guillen, president of Nokia’s Fixed Networks Business Group said, “With Predictive Care, we offer our customers today the perfect solution to improve network quality, building on our experience with hundreds of customers worldwide. Predictive Care is even bound to grow in importance, as networks evolve to more virtualization, and open interfaces and data models will provide more insight on diagnostics data more easily, across systems and networks, which will further improve the accuracy of predictive analytics.”
“With our strong position in fixed access, our experience, and the powerful and proven analytics and automation capabilities of the Nokia AVA platform, we have every intention of taking the lead in defining the future of fixed access network care,” added Guillen.