Ministry of Civil Aviation to provide digital experience to travellers

The Ministry of Civil Aviation is planning to provide a digital experience to travellers through DigiYatra platform.

DigiYatra platform will be built on 4 key pillars – Connected Passengers, Connected Airports, Connected Flying and Connected Systems. This will help travellers to plan their trips efficiently by identifying price trends and estimate future airfares at the time of ticket booking; Optionally linking their Aadhaar to airlines and other ecosystem players at the time of booking for faster airport entry and automated check-ins without requiring any paper-based interventions; and Walk-through security scanners swiftly owing to advanced biometric security solutions.

The ‘DigiYatra’ is an industry-led initiative co-ordinated by the ministry in line with the Narendra Modi’s Digital India’s vision to transform the nation into a digitally empowered society. The DigiYatra platform brings together all the stakeholders on a common platform for handling customer grievances and disseminating real-time data.

The Union Minister for Civil Aviation, P. Ashok Gajapathi Raju expressed hope that DigiYatra initiative will transform the flying experience for passengers and position Indian Aviation amongst the most innovative air networks in the world.

The Minister of State for Civil Aviation, Jayant Sinha launched the report on DigiYatra.

Jayant Sinha said, “DigiYatra initiative aims to bring together entire industry to develop a digital ecosystem that will deliver Indian customers a seamless, consistent and paperless service experience at every touch point of their journey.” >

Jayant Sinha informed that the ministry has created a technical committee comprising of industry stakeholders which will submit its recommendations in 30 days. These propositions would be open for public comments and discussions for another 30 days. These would then be translated into a time-bound action plan.

The DigiYatra initiative envisages providing airline travellers in India, a digitally unified flying experience across all stages of their journey be it airlines, airport operators, security and immigration agencies, cab operators, retail establishment and others are working to devise digital standards which can enable seamless exchange of data and information.

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