Microsoft has announced that Kaizala is now powering over 1,000 organizations in India across government and corporates to enhance workplace productivity.
Backed by Microsoft’s most trusted and secure Azure platform – which ensures compliance with an organization’s data-use policies as well as GDPR – Kaizala is a ‘made for India’ product and brings mobile-only workers, mainly first line workers, into a digitally integrated modern workplace.
Microsoft also announced that it will be expanding the reach of Kaizala to Office 365 commercial plans worldwide. Developed by the Microsoft Garage team, Microsoft Kaizala allows millions of people to be connected in a group; create hierarchy-based access to a group; and create groups within groups.
Business organizations using this product represent a cross-section of industry sectors, from BFSI to manufacturing to retail, and include YES Bank, UPL, Alembic, Shopper’s Stop and Eureka Forbes. These customers use Microsoft Kaizala to bridge gap between employees, extended workforce and customers; share information among employees; collect data from the field through polls or surveys; track movement of first line workers; and get real-time analytics on integration with Office 365.
One of the early adopters of Microsoft Kaizala, Dr Devi Shetty, Founder and Chairman, Narayana Health, who is committed to delivering high-quality, affordable healthcare, said “We believe that at its heart, patient care is a network of conversations, and the quality of these conversations determines the quality of care the patient receives. Microsoft Kaizala serves as an Electronic Medical Record, with no attendant cost, and the patient’s data is shared across the group of treating doctors and nurses. All group members monitor a patient’s treatment and make interventions in real time.”
Among business organizations, YES Bank is using Microsoft Kaizala for its sales team for real time exchange of information and reports. This has resulted in customers getting a better solution, sales people being more productive and earning more incentives, and happier team managers as earlier the MIS would take up to 10 days to generate. It has led to a 2x to 3x kind of productivity gain.
Organizations like Shyam Spectra are using Microsoft Kaizala to track seller location, gain customer insights, build connects with their internal marketing engine for lead nurturing, acceleration and tracking efficiency.
Anant Maheshwari, President, Microsoft India said, “Microsoft Kaizala, with cloud scale and enterprise security, is enabling organizations to achieve more by empowering employees, engaging customers and enhancing workplace productivity. We are delighted with the rapid adoption in just over a year.”
Rajiv Kumar, Corporate Vice President, Microsoft said, “Microsoft Kaizala is a chat-based communication and data management tool. It is an enterprise ready, compliant and secure chat app. It offers organizations easy and simple way to share data for insightful decision making and gives employees an easy-to-use solution for efficient collaboration and improved productivity. Microsoft Kaizala provides controlled user access and data security in accordance with an organization’s policies and is compliant with data protection legislations such as GDPR, ISO 27001, SOC2 and HIPAA.”
Being an open platform, Microsoft Kaizala has developers across markets integrating their solutions to address business needs. Some of the partner integrated solutions include the following.