Infosys to transform IT Service Management capability for Posten Norge

Infosys, a global leader in next-generation digital services and consulting, has been selected by Posten Norge as a strategic partner to digitally transform its IT Service Management function.

Through this collaboration, Infosys will establish a best-in-class IT Service Desk and adapt Posten Norge’s IT processes for new age software delivery methods.

The transformation will also involve implementation of ServiceNow, an industry leading, next generation IT Service Management platform. Infosys will accelerate the ServiceNow implementation and drive ongoing strategic value from the investments by leveraging Enterprise Service Management Cafe, an AI-powered ready to deploy solution, part of Infosys Cobalt.

Leveraging this solution, Posten Norge will be equipped to innovate faster and respond to changing customer needs with agility. This collaboration will further enable Posten Norge and Infosys to co-create digital solutions for their customers.

Arne Erik Berntzen, Group CIO, Posten Norge said, “With Infosys as a strategic partner, we feel confident we can capitalize on their capabilities and experiences to transform our IT processes. Throughout our interactions with Infosys, they have shown the capacity and desire to modernize the service delivery with the aim to build a future oriented IT service management capability, so we can create more value for our customers.’’

Karmesh Vaswani, EVP & Global Head – Consumer, Retail and Logistics Industries, Infosys said, “With our vast and varied experience supporting organizations in the postal and logistics industry navigate transformation, we look forward to collaborating with Posten Norge to adapt its business to the evolving market and its customer demands. The speed, agility, and efficiency that the suite of solutions powered by Infosys Cobalt will provide to Posten will be pivotal in delivering a best-in-class customer experience that will set it apart from the competition.”

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