India’s free telemedicine service eSanjeevani completes 70 lakh consultations

Union Health Ministry’s National Telemedicine Service eSanjeevani has crossed another milestone by completing 70 lakh consultations.

Patients consult with doctors and specialists on a daily basis using this innovative digital medium to seek health services. In another significant milestone, in June it served around 12.5 lakh patients, which is the highest since the services were launched in March 2020. Currently, the National Telemedicine Service is operational in 31 states/union territories.

eSanjeevaniAB-HWC, the doctor-to-doctor telemedicine platform has been implemented at around 21,000 Health and Wellness Centres as spokes and over 1,900 hubs, which are located in district hospitals and medical colleges in around 30 states. The doctor-to-doctor telemedicine platform has served over 32 lakh patients.

eSanjeevaniOPD is a patient-to-doctor telemedicine platform and provides health services to the public in the confines of their homes. 420 online OPDs are hosted on eSanjeevaniOPD and the platform hosts speciality and super-speciality OPDs, as well many of these speciality and super-specialty OPDs are being managed by premium hospitals like AIIMS in 5 states (Himachal Pradesh, Punjab, Telangana, West Bengal, and Uttarakhand), King George Medical University in Lucknow etc. From the past 2 weeks over 50,000 patients have been utilising eSanjeevani services and around 2,000 doctors practice telemedicine on a daily basis.

People in many states have been quick to recognise the benefits of eSanjeevani and this has led to an encouraging trend of widespread rapid adoption of this digital modality of seeking Health services. It has led to massive improvement in access to specialised health services, particularly in rural areas. Further, this service has come in handy for the patients in urban areas as well, especially during the second wave of the ongoing pandemic that has burdened the healthcare services delivery system in the country.

Leading 10 states in terms of adoption (number of consultations) of eSanjeevani are Andhra Pradesh (16,32,377); Tamil Nadu (12,66,667); Karnataka (12,19,029); Uttar Pradesh (10,33,644); Gujarat (3,03,426); Madhya Pradesh (2,82,012); Maharashtra (2,25,138); Bihar (2,23,197); Kerala (1,99,339); and Uttarakhand (1,66,827).

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