India Post has connected a network of 150,000 post offices pan-India, making it the world’s largest ePostal network.
At the heart of this transformation is the Core System Integration (CSI) program designed and implemented by TCS. This involved deploying an integrated ERP solution that caters to mail operations, finance and accounting, and HR functions, and connects its vast network of more than 150,000 post offices, making this the largest distributed ePostal network in the world.
The integrated solution is built to cater to the department’s immense scale and future needs. It supports the HR needs of over 500,000 employees, services over 40,000 concurrent users, and processes over 3 million postal transactions a day, making this one of the largest SAP implementations in the world.
India Post has deployed TCS’ Point of Sales solution across 80,000 PoS terminals. Unique 130,000 hand-held devices are used by Gramin Dak Sevaks to provide postal, banking and insurance services in remote and off-grid villages.
The Department of Posts has partnered with TCS for multi-year transformational journey to make India Post a multi-service digital hub thereby enhancing customer experience and launching innovative services that will drive new revenues.
To enable India Post to benefit from the burgeoning ecommerce opportunity, while fulfilling a vital social obligation, the web portal has an e-marketplace to help rural artisans, self-help groups, and women entrepreneurs reach out to buyers throughout the country.
An important objective of the transformation is to use the Department’s nation-wide reach to drive financial inclusion and accessibility of citizen services in remote areas. This is being accomplished through over 130,000 DARPAN hand-held devices that Gramin Dak Sevaks use to provide postal, banking, insurance, and cash management services in remote villages, even those without network connectivity.
Salim Haque, Member, Postal Services Board said, “A program of this scale, spread and complexity, required meticulous planning and adroit execution. The TCS team has shown sheer rigor, passion, dedication and attention to detail, which have been commendable. Their maturity in understanding the requirements of India Post has been par excellence, yielding a robust design, which makes the solution state-of-the-art and adaptable to future needs.”
Debashis Ghosh, Business Group Head – Public Services, TCS said, “We are proud to have partnered with the Department of Posts in this pioneering, mission mode initiative to build a world class, future-ready digital platform that the nation can be proud of. With this, the department can offer smart postal services, enriched customer experiences, and innovative value-added services to the citizens of India.”