Fontech, the technology arm of Fon has announced its cutting-edge Home WiFi Solution that empowers operators to solve the home coverage problem and deliver a superior connectivity experience in every home. Fontech Home WiFi is based on a powerful combination of next-gen software, a simple application for end users, and cutting-edge WiFi extenders
The cornerstone of Fontech’s solution is the Home WiFi Platform, available both in the cloud or on-premises. It gives operators visibility and control of the end user’s WiFi experience. Compiling both real-time and historical network and end-user information, the platform provides customer service agents with actionable insights on WiFi performance and the ability to resolve related customer issues quickly and remotely. Minimizing technical support costs, dissipating customer frustration, and in turn, improving Net Promoter Score, the platform can easily be integrated with existing systems through APIs.
The Home WiFi SDK, also available as an app, is an intuitive tool that allows end users to self-manage their own home WiFi experience and resolve a variety of issues themselves. This dramatically reduces the associated helpdesk costs and number of truck rolls required. Operators can also offer new, value-added services through the app, such as parental control and Guest WiFi setup for family and friends.
The Home WiFi Software for CPEs and extenders can be installed on third-party routers or extenders and permits them to communicate with the Home WiFi Platform. It can be remotely managed and upgraded, enabling features such as handover control, band steering, and data gathering. Fontech can also provide advanced Home WiFi Extenders that significantly increase coverage and solve the throughput problem in any home.
“Operators are the natural provider of good in-home WiFi. Users shouldn’t have to go to other companies to solve their home connectivity issues. It’s both an obligation as well as an opportunity for operators to address this segment”, commented Alex Puregger, CEO of Fon. “We pioneered community WiFi and, since then, have enabled operators to make more out of their existing WiFi routers with our hardware-agnostic solutions. Our Home WiFi Solution is another great example of this. We believe connectivity is the cornerstone of the Smart Home, and our solution ensures that operators will have a key role to play in our homes of the future.”
This powerful combination of next-gen software and hardware, which is already being tested with different operators, puts an end to the inexcusable bad home WiFi experience: Operators gain full visibility and control and their customers can enjoy a better-connected life at home.