Firstsource partners Celonis to accelerate digital transformation

Firstsource Solutions and Celonis have announced a strategic partnership to accelerate digital transformation thereby enabling businesses to quickly identify and eliminate process constraints, driving agility and optimizing outcomes.

The partnership combines Firstsource’s deep domain expertise with Celonis’ AI‐powered technologies to accelerate digital transformation and drive value for enterprises. The Celonis Execution Management System (EMS) enables businesses across industries to maximize their execution capacity by leveraging process mining technology to extract real‐ time data from source systems to identify and close execution gaps.

Venkatgiri Vandali, President, Health Plans and Healthcare Services at Firstsource Solutions said, “Our deep domain and process expertise coupled with Celonis’ AI‐powered Execution Management technology will help enterprises rapidly reimagine their processes and deliver improved business outcomes.”

Sundara Sukavanam, Chief Digital Officer, Firstsource Solutions said, “Businesses are looking to drive agile, data‐driven responses while maximizing returns on their digital transformation investments. Firstsource’s ‘Digital First, Digital Now’ approach and process expertise combined with Celonis’ EMS enables enterprises to close the most impactful execution gaps and transcend their digital transformation initiatives.”

Malhar Kamdar, Chief Ecosystem Officer, Celonis said, “With more than 2,000 implementations under its belt, Celonis understands how processes work. We partner with leading ecosystem players such as Firstsource Solutions, to unify their in‐depth expertise and domain knowledge in specialized industries with our revolutionary AI‐enabled, data‐driven technology.

This partnership will act as a force multiplier for digital initiatives executed by the Firstsource Health Plans and Healthcare Services business, playing a vital role in the identification of the right opportunities to automate and improve process efficiencies such as enhancing the interplay between Claims and Contact Center operations to amplify results.

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