Essential Utilities partners Infosys to drive digital transformation

Essential Utilities, one of the largest publicly traded water, wastewater and natural gas providers in the US, has selected Infosys as a strategic partner to drive its digital transformation.

Infosys, along with SAP will implement SAP S/4HANA and the SAP Customer Relationship Management and Billing for Utilities package in an agile operating model to enable nimble and real-time decision making while transforming digital user experience and operations for Essential Utilities.

As a digital transformation partner, Infosys will help Essential Utilities redefine user experience, enhance knowledge and operations assets, and reduce costs while delivering service excellence.

Ruth DeLost-Wylie, SVP, Business Transformation, Essential Utilities said, “I am excited to be working with Infosys and SAP on the implementation of SAP S/4HANA and SAP Customer Relationship Management and Billing for Utilities. Essential Utilities serves five million people across 10 states under the Aqua and Peoples brands. We are working hard to provide excellent customer service and look forward to another successful implementation.”

Ashiss Kumar Dash, SVP and Segment Head – Services, Utilities, Resources, Energy, Infosys said, “The partnership also strengthens our relationship with SAP and highlights the potential this collaboration offers to the utilities industry in achieving their strategic business goals.”

Brian Boshart, General Manager of Regulated Industries Services, SAP said, “This effort is building a foundation of credibility within SAP and in the broader Utilities market. This is a paragon of partnership in the ecosystem that leverages the core strengths of SAP Services and Support and our partner network. Essential Utilities has ambitious goals that it has set out to accomplish over the next several years based on a shared transformation vision enabled by the SAP platform.”

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