The Emergency Response Support System (ERSS) called Dial 122 is operational in 27 States/UTs says Union Minister of State for Home Affairs, G. Kishan Reddy in Lok Sabha .
The Emergency Response Support System (ERSS) seeks to enable a Pan-India, single, internationally recognized number i.e. 112 based emergency response mechanism for various emergencies with computer aided dispatch of field resources to a person in distress.
This service can be accessed through call, SMS, e-mail and 112 India Mobile app, which includes SHOUT facility for added safety to women and children.
Replying to a query on the initiatives taken by the government to strengthen the proactive community policing and the awareness measures regarding the ERSS-Dial 112 undertaken by the government, the Minister said that ‘Police’ and ‘Public Order’ are state subjects under the Seventh Schedule to the Constitution of India.
The states are responsible for maintaining law and order, protecting life and property of the citizens in their respective jurisdictions. Various states and union territories have developed and launched initiatives for providing citizen centric services to facilitate proactive community policing. Ministry of Home Affairs as well as States/UTs have undertaken awareness measures on 112, including 112 India mobile app, in the print, electronic and digital media.