DDA is planning to undertake complete digitalization of its services called DDA 4.0 to bring services closer to the doorsteps of all its stakeholders.
The digital transformation of DDA will focus on computerized management system for decision support and online public services including grievance redressal system. In digital transformation project, DDA will network its 22 departments and 60 field offices and undertake capacity building of its 5,000 officials, to provide citizen services.
The project is citizen centric and will help in e-engineering work processes to change governance pattern for simplicity, speedy, transparency, productivity and efficiency. It will educate citizens and businesses with access to information such as expected service fulfillment times for the government services, business processes, applicable rules and legislations etc.
DDA will provide dedicated network facility for data, audio & video and mail messaging with online interactive communication and data processing system. It will also facilitate secure, instantaneous and online payment options for the statutory fees associated with services.
The project will enable DDA to focus on their core functions and responsibilities by freeing them from the routine operations, and thereby enhance the overall productivity of the administrative machinery. It will reduce the administrative burden and to be a cost-effective service delivery channel. The digitalisation of DDA will help in developing interface of the DDA with other departments to facilitate seamless sharing of information for better administration and governance.
DDA will use social media, e-mail, WhatsApp and SMS to improve its interaction with its customers, promote “digital payments”, establish record rooms to maintain its records and files, operationalize document management solution and deploy file tracking system using RFID tags and land protection system using GIS and remote sensing technology.
DDA has planned to establish about 22 Nagrik Suvidha Kendras, Mobile Nagrik Suvidha Kendras and 27 Internet Information Kiosks at SDM offices for providing information services to the public and its outreach programme.
To facilitate all this, DDA has floated a RFP on November 30 for inviting technical proposal from top IT firms. DDA will implement this project within 18 months from the award of work and have handholding for service stability with the selected vendor for about 5 years after project “Go-Live”.