COVID-19: Pimpri Chinchwad leverages technology

Pimpri Chinchwad Municipal Corporation (PCMC) is leveraging technology for tracking and monitoring COVID-19 under Smart Cities Mission.

A COVID-19 war room has been set up at PCMC to track and monitor the COVID-19 situation in the city where technology solutions have been adopted for collecting, collating and analysing data to generate actionable insights, thereby aiding in prompt decision making. In the war room, PCMC has developed Healthcare and Patient Tracking Dashboard, COVID-19 GIS Dashboard, City Surveillance Dashboard and SARATHI Helpline Dashboard.

Healthcare and Patient Tracking Dashboard: The dashboard provides real-time information on COVID-19 related cases, testing and healthcare arrangements. Each hospital has been provided access to the dashboard via a dedicated online form wherein, the information is filled by each of the hospital units which gets updated on a real-time basis on the dashboard at Integrated Control & Command Centre. The dashboard tracks data from 10 hospitals providing COVID-19 treatment to provide regular updates on parameters such as bed capacity, sample testing, positive and quarantine cases.

COVID-19 GIS Dashboard: This is a location-based information system used to geotag people who are home quarantined (Purple Colour Dots), last location of COVID-19 positive persons (Red Drop Marks), area cordoning (Black Lines), lane closure, etc.. Once a patient is found to be COVID-19 positive, his/her last location of stay is marked on the dashboard. Similarly, all home quarantined persons are also marked on the map.

This information is used to generate a heat map which helps classify areas from low risk to high risk. This dashboard is also used to identify epicentres of COVID-19 cases which helps the health department to identify locations for immediate spraying of disinfectants. The medical department department uses this information to send out special task forces for carrying out door to door campaigns and identify if there are more cases. This geographical information assists in identifying the areas for condoning-off to contain any further spread.

City Surveillance Dashboard: A total of 298 ‘point-tilt-zoom’ surveillance cameras are installed at 85 locations across PCMC jurisdiction to monitor the activities. PCMC is also initiating video analytics which will provide alerts in case crowd gathering of more than 3 people is spotted by the surveillance cameras at any of the locations. Additional similar interventions are being explored and will be implemented subsequently.

SARATHI Helpline Dashboard: PCMC has a dedicated helpline platform viz., SARATHI (System of Assisting Residents and Tourist through Helpline Information) wherein citizens can request for any assistance with respect to service delivery. All calls received through the helpline are saved as audio files and are also documented with respect to date and nature of request, responsible department and zone, status of closure of request. A dashboard of SARATHI provides analytics on major requests/complaints from citizens, request/ complaint redressal status, zone-wise request/complaints, etc.

In just 2 weeks, PCMC SMART SARATHI app has seen more than 30,000 downloads. Even twitter followers have tripled and Facebook followers have almost doubled.

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