The CMA CGM Group, a world leader in container shipping and Infosys has announced a strategic seven-year partnership which will simplify and transform CMA CGM’s IT applications and improve customer service experience.
As part of the agreement, Infosys will open a Delivery Center (DC) in Marseille, which will become a key hub attracting and enhancing local expertise.
Infosys will also acquire CMA CGM’s Innovation and Delivery Center in Dubai, UAE, expanding its footprint in the Middle East.
As part of its ongoing digital transformation, CMA CGM will use Infosys Nia’s artificial intelligence platform and its scalable automation platform, AssistEdge, to revamp its customer service, improve process execution and enhance internal performance.
Infosys will also provide CMA CGM with new high value-added technologies that will improve its agility and responsiveness.
Rajesh Krishnamurthy, President and Head of Europe, Infosys said, “We look forward to helping CMA CGM leapfrog to the next-generation of software-led business innovation which is customer friendly, cost effective and flexible. Infosys is keen to leverage its logistics industry experience and assist CMA CGM with its business transformation journey.”
Rodolphe Saade, CEO, CMA CGM said, “Innovation and digitalization are at the heart of our strategy. Our ambition is to create a competitive advantage by offering our customers state-of-the-art technologies. The partnership with Infosys is key to attaining this objective. By setting up their Center for Innovation in Marseille, CMA CGM, as well as the region, will benefit from both their expertise and their proximity.”