BSNL has launched a new digital payment platform for its landline, broadband and Fiber To The Home (FTTH) customers that will enable customer to pay the bills at nearby BSNL retailer outlets.
Retailer outlet hence shall offer all services like SIM card, mobile recharge, GSM bill payment, landline, broadband, FTTH postpaid bill payment, thus becoming customers single stop shop for BSNL services.
The countrywide retailer network of more than 400,000 outlets has been integrated on this platform to elevate customer experience on payments process. This new system is an addition to the existing country wide network of customer service centers and online payment portal.
Customer will be able to see the current bill details at any of BSNL retail. The bill payments made through retailers will be updated to BSNL instantly. This facility greatly benefits customers in quick payment of BSNL Bills, and it is easy as doing a mobile recharge through the retail outlet.
The countrywide large network of BSNL Retailers will enhance the reach of bill payment facility particularly for rural and semi urban areas.
“We are committed to enhance the customer experience in all interactions with BSNL and this initiative is one of those, in this festive season,” said Vivek Banzal, Director, CFA, BSNL.