Bharti Airtel has joined hands with Amdocs to create an innovation foundry to deploy machine learning and Artificial Intelligence (AI) for Airtel’s customers in India.
By leveraging Amdocs innovation centres, delivery expertise and its ecosystem of startups, Amdocs will deploy machine learning and advanced Artificial Intelligence (AI) based technologies across Airtel’s multiple lines of business to help pre-empt and self-heal operational issues, introduce smartbots into digital channels, and quickly launch and activate new services, thereby enabling a seamless customer experience.
Gopal Vittal, MD and CEO (India and South Asia), Bharti Airtel India said, “We are delighted to have Amdocs as a part of our ecosystem of strategic business partners and look forward to collaborating with them to build a solid innovation pipeline for the future. Amdocs’ sharp focus on telecoms and their DNA of cutting edge innovation will add immense value to Airtel’s digital transformation journey and help us to deliver a world class experience to our customers.”
“This program is at the epicenter of two innovation waves: India’s fast growing and dynamic market and the communications industry’s amazing pace of change,” said Eli Gelman, President & Chief Executive Officer, Amdocs.
“Airtel India is a pioneer and innovator, our partnership will be an innovation engine to the industry and drive our joint success,” commented Gelman.
Airtel has previously deployed Amdocs for billing, and now they are augmenting it with Amdocs’ advanced digital technologies. Amdocs has a strong focus on India, serving a number of India’s leading service providers.