3 Indonesia has deployed Comviva’s PreTUPS Voucher Management System (VMS) that manages all stages of the voucher lifecycle – generation, distribution and redemption.
PreTUPS VMS will help 3 Indonesia bring operational efficiency in management and distribution of recharge vouchers as well as enhance the customer experience by ensuring that customers are never turned away by the retailer due to lack of recharge voucher availability.
PreTUPS VMS maps recharge vouchers to all members in a voucher distribution chain, from distributors to retailers. Thus, it allows 3 Indonesia to track vouchers end-to-end, enabling it to locate near-expiry voucher stock, redistribute vouchers and prevent voucher stock outages. This helps to ensure that retailers always have recharge vouchers to meet customer demand.
Speaking on this development, Sanjeev Rawat, Chief Information Technology Officer, 3 Indonesia said, “Voucher Management System is one of the important customers facing and revenue impacting system. It is a crucial platform serving multiple business requirements. Hence, we partnered with Comviva, provider of one of the most widely deployed and reliable platforms in the recharge distribution domain, to enhance our capabilities of recharge voucher generation, distribution and management. PreTUPS VMS will not only bring operational benefits, but will also help us to optimally meet customer demand for recharge vouchers.”
David Peters, Head of South East Asia, Comviva said, “We are happy to extend our partnership with 3 Indonesia in the recharge distribution and management. We are confident that like PreTUPS Electronic Recharge solution, PreTUPS Voucher Management System will also add value to 3’s business and help it to serve its customers better.”