Airtel leverages Nokia’s SON to improve customer experience

Bharti Airtel is partnering Nokia’s Self Organizing Networks (SON) solution to improve customer experience.

The solution uses predictive machine learning and interworks with analytics platforms, enabling the operator to take proactive action to optimize network utilization and improve the customer experience.

Integrating analytics with the Nokia SON solution provides holistic insight on network performance and customer experiences, enabling Airtel to address network congestion and service degradations before they impact the customer. It is a crucial step in Airtel’s journey in developing its Digital Network Operations Center (NOC) to meet the evolving needs of its subscribers and provide a superior customer experience.

Abhay Savargaonkar, Director – Networks (India and South Asia), Bharti Airtel said, “Our collaboration with Nokia in taking SON to the next level by integrating it with other data sources and machine learning capabilities, enables us to proactively address network performance dips and outages even before a customer experiences them.”

Sanjay Malik, Head of India Market, Nokia said, “It will help Airtel maintain its leadership position by efficiently managing the exponential data growth in the Indian market. We will be working with Airtel to innovate on the new use cases while addressing their operational challenges and business objectives.”